概要：
(日本未開催）The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment. Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary. Note: Both Instructor-Led Training and Self Paced Online versions of this course replace CXD-104I: Citrix XenDesktop 7 Helpdesk Support.  

製品：XenApp & XenDesktop

お知らせ：

• 2015年5月11日英語リリースされました（日本開催は未定です）


• 現在のところ、本コースに関連する認定資格はありません

 

言語：英語

対象ユーザー：
This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

コース期間：2日間

受講前の推奨事項：
このコースでは、受講者が次の知識および経験を備えていることを前提としています。

• An understanding of server, desktop and application virtualization concepts


• Take the free CXA-104 Citrix XenApp 7.6 Overview eLearning course.

取得できる主なスキル：
このコースを修了すると、次のことができるようになります。

• Complete help desk tickets thoroughly with the appropriate documentation
• Troubleshoot and resolve issues within their scope in a timely manner
• Escalate issues that are out of scope to the appropriate team/individual
• Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
• Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.

関連する項目：

CXD-104 Citrix XenApp and XenDesktop 7 Helpdesk Support

CXD-105 Citrix XenApp and XenDesktop Help Desk Support (SPO)